Hotel Directors Meeting March 2020

Georgia Wilkinson is now working on Hotel Marketing initiatives and with Ian will continue working on planned work, but appreciate that the Hotel budget is yet to be confirmed. The Hotel in-house Marketing Team recently met with Georgia and Ian to evaluate Christmas 2019 and plan a more successful festive season in 2020.

Further work is required on the Hotel website.

Martin Peters, the Chief Executive of Leicestershire Promotions Limited (LPL) recently ran an initial forum for Directors and Hotel Heads of Department, the initial outcomes have been shared with the Hotel Directors and a number of focus groups have been established, it was agreed that;

Vision

‘Quorn Grange is acclaimed as the best in everything we do’

Assets

• Our building • Our grounds and setting • Our people

Values

• Exemplar employer • Ethical • Commitment to sustainability • Always exceeding customer expectations

Culture

• Every member of the team is empowered and respected • Continuous Improvement • The customer is at the heart of everything we do

Five focus groups have been established to progress things and the focus for these groups are;

Priority Areas – Phase 1

1. Tell the story of the hotel and its links with the GFTU in a way that is relevant to ALL our customers and enhances the customer experience (Group lead: Natasha Reed) 2. Offer the best Afternoon Tea experience and win the category at the 2020 tourism awards (Group lead: Richard Langham) 3. Re-evaluate our Christmas offer and assess potential for considerable growth (Group lead: Georgia Wilkinson) 4. Ensure the building and grounds are fully utilised for activities and events (Group lead: Tim Marshall) 5. Create a destination restaurant (Group lead: Richard Birchall)

Site Management related:

Tomlinson’s seem to have withdrawn from the site now and we are liaising with Mark Childs regarding problematic, incomplete or work that falls short of the required standard.